Cropping Issues

Our Website and ROES program have options that allow you to work with your image’s ratio and the size print you are ordering. 

When you see cropping, it results from the image file size not being proportionate to the print size being ordered. If the system were to simply fit the image into the print size full bleed, a skewed and distorted print would result. 

In these instances, you will want to: 

1) Choose what parts of the image will be cropped by clicking on it when it’s placed in the print and moving it to your liking. On the website, you can do this after you add your image to the template by clicking on it and moving it within the shown print space that appears. 

2) Choose a different template size until you find one that is a closer fit to the size of the original image. For instance, in this example, you could go back and choose the 8” x 12” template.

3) Or, you can choose to use the Crop or Fit button (in ROES only).

You can choose to have the image “Fit” by clicking on the Crop or Fit button below the template in ROES. This button formats your image to fit within the print template you choose. This helps you avoid having to crop your image, but it does result in your final print having two white borders to make up the difference in size. Be careful, though! The white borders on the template will print; you will need to trim that off in your studio.

The image below demonstrates what happens when you use the “Crop or Fit” option through ROES. The image is forced to fit inside the print template while keeping its correct shape.

If you are unaware, the ROES program is a desktop application that works directly with your computer to create and send orders to our lab. It is an online catalog-based system, but you do not need an Internet connection to create orders—only to send them. The ROES program is completely separate from the website ordering system. To download ROES, you can simply go here: ROES.

If you need assistance with locating the crop-to-fit option, please check out our guide here!

If you still need further assistance with this or using ROES, please feel free to let us know once you have it downloaded by emailing us at [e-mail] or calling our Support Team at 855-278-7926!