If you are on a work computer, there can be firewalls which may block uploads from outside programs. Unfortunately, there is no workaround for this issue other than to find a secure connection, such as a home computer. If this is a home computer, you may need to temporarily disable ANY anti-virus software you have running. (Examples are AVG, Avast!, Norton, McAfee)
Make certain the latest version of Java has been downloaded by visiting http://java.com/en/. If you are working on a PC, check first to see if any old versions of Java remain. Remove any outdated versions of the program by going to your Control Panel, then Uninstall Programs and update Java if needed.
If this information has been updated and the ROES launch continues to fail you may need to un-install and re-install the ROES software (see below):
Step 1: Locate the Artsy Couture Icon on your desktop and delete it. If there is no Icon, skip to the next step.
Step 2: Search for your Control Panel using the search tool in the bottom left.
Step 3: Once in your Control Panel, select the Programs category.
Step 4: Once inside Programs and Features, choose to Uninstall or Change a Program. Locate the Artsy Couture ROES on this menu, and delete it.
Step 5: Next you will go to your User Folder by navigating to your sys(C:) from your PC Menu. Once there you will select your user.
Once you are in your user menu, locate the .roescache folder and double-click to open it.
Inside the .roescache folder, you will find a subfolder called "Artsy Couture". Delete this folder!
It can currently be installed on all Apple desktop and laptop computers running software version 10.7 or later. As of early 2017, ROES will no longer run on systems running 10.6.
Step 1: Locate and Delete ProDPI ROES from your Applications folder, as well as any shortcuts on your Desktop and/or in your dock.
Step 2: Click on your Apple Menu and select "System Preferences"
Step 3: Select the Java Icon in the bottom row of your menu.
Step 4: Once in the Java Control Panel, select the General tab and locate the "View..." option under the "Temporary Internet Files" section.
Step 5: When the Temporary Internet Files window opens up, confirm that you have "Applications" selected. Locate the Artsy Couture ROES, select it, and click the Red X to delete it.
WARNING: With the Java installation of ROES you may encounter the error shown below. If you do, follow the additional steps to resolve this error.
ROES Unidentified Developer Error
1. Navigate to your Apple Menu and then to System Preferences. This time, select the "Security&Privacy" option.
2. Once inside, navigate to the General tab. On most computers, there will be a related notification in the bottom half of this screen alerting you to the "launch.jnlp" file and asking if you would like to "Open Anyway". If you see this notification, click the "Open Anyway" button to continue the launch. If you do not see this button, jump to step 4.
Step 3: Continue through the remaining ROES launch screens. You should see a message similar to the original error, but with a new option to continue opening.
Step 4: In the Security&Privacy window, locate the Lock button on the bottom left and click it. This will prompt you to enter your system password.
Step 5: Change your select to "App Store and identified developers" and then try clicking on the "Launch.jnlp" file in your downloads folder again. This should either open ROES immediately or set you up to complete the error resolution from step 1.