You can check the status of your order at any time by signing in to your Artsy Couture account on the Artsy Couture website.
Once you're signed in, locate your order by order date or order number (for example, A12345678R or AC1234X001). Your account displays the most up-to-date information about your order, including its current production status and, when available, shipment tracking.
Understanding your order status
As your order moves through production and shipping, you'll see one of the following status updates in your account.
Open
Your order has been received and is currently in production.
No action is needed while your order is in this status. You can continue monitoring your order through your Artsy Couture account.
Hold
Your order requires additional review before production can continue.
An order may be placed on hold if:
- Additional information is needed to complete your order.
- A production question requires clarification.
- Special order instructions need to be reviewed.
If your order is placed on hold, our Customer Service team will contact you with more information and explain any next steps.
Void
Your order has been canceled.
This status may appear if:
- You requested that your order be canceled.
- Your order could not be processed.
If you have questions about a canceled order, our Customer Service team is happy to help.
Shipped
Your order has completed production and has been shipped.
Once your shipping label has been created, tracking information will be available in your order details. Please allow time for the shipping carrier to receive and scan your package before tracking updates appear.
Understanding tracking updates
After your order ships, tracking information may not update immediately. This is normal and depends on when the shipping carrier scans your package.
USPS tracking
If your tracking status displays "Shipping Label Created," USPS has not yet received or scanned your package.
Tracking updates will begin after USPS accepts and scans the shipment.
FedEx tracking
Shortly after your shipping label is created, you may temporarily see messages such as:
- Not Found
- Shipment Information Sent to FedEx
These messages indicate that shipment information has been received, but FedEx has not yet scanned your package.
Tracking updates will begin after FedEx accepts and scans the shipment.
Related articles
Still Need Help?
The fastest way to view your order details, check your order status, or review tracking information is by signing in to your account on the Artsy Couture website.
If you still have questions or need additional assistance, our Customer Service team is happy to help. Please have your order number available when contacting us so we can assist you as quickly as possible.
Comments
0 comments
Article is closed for comments.