New security features have been added to macOS Catalina (10.15) that require additional permissions for using the full feature set of the GoToAssist Expert desktop applications for Windows and Mac and/or RescueAssist. In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac. You can connect to your customer's Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on their own.
Note: Access to this feature is dependent upon your user group settings or your individual user settings, which are set by your administrator.
- On the customer's Mac, navigate to the System Preferences by doing either of the following:
- Click the System Preferences icon in your Dock
- On the Menu Bar, click the Apple menu then select System Preferences
- GoToAssist Customer